StepStone: Founded in 1996, part of the Axel Springer SE group, is one of the most successful international digital recruiting businesses. We operate over 54 job boards with over 67 million visits per month and employ over 3,500 people in more than 20 countries. We deliver the best experience to our candidates and the recruiters we work with from small local players to big global brands across the job industry.
We at Stepstone are disrupting the global job market. Our products are digitalising the marketplace, setting new digital recruiting standards. How? By leveraging Artificial Intelligence to transform finding jobs and finding talent into a gratifying experience. Simple. Human. Intuitive. This is StepStone.
Our 1000 people-strong, global Product, Technology and Marketing teams are empowered to work on complex challenges that will make a significant difference across the world. We're a positive force for good with our mission being to get the right people into the right jobs. We do this by making sure people are at the heart of our strategy as well as making sure people are at the heart of the companies we work with.
When we talk about people, we mean that we celebrate the differences, the diversity and the diverse perspectives that make communities both successful and wonderful. We strive towards creating an inclusive culture, a truly diverse organisation and an environment that is reflective of a flexible way of working for everyone.
We are keen to spread the net far and wide to reach out to candidates from diverse backgrounds. If you’re an unconventional candidate or you feel like you’re under-represented within the industry then we’d love to hear from you.
As a Mid-level System Administrator, you will be responsible for providing efficient and effective technical support across our organization. The role demands exceptional analytical and troubleshooting skills, as well as a solid understanding of Windows and MacOS operating systems, certificate management, and Active Directory. Your expertise in various tools, such as device imaging systems, Office 365 administration, Okta, and password management, will play a crucial role in ensuring smooth IT operations.
Responsibilities:
- Provide Tier 2 technical support: Respond to and resolve IT-related issues ensuring timely and effective solutions.
- Manage the starter leaver process including preparing devices) imaging, tagging and register within the asset management system.
- Windows and MacOS expertise: Demonstrate a deep understanding of Windows and MacOS operating systems, including certificate management in conjunction with Active Directory.
- Office 365 administration: Manage Office 365 environments, troubleshoot user issues, and assist with configuring various applications and services.
- Remote Assistance: Utilize remote tools, such as TeamViewer and Splashtop, to provide efficient remote support to end-users across multiple locations.
- Ticket Logging and Prioritization: Expertly manage ticketing systems, log issues accurately, prioritize tasks, and adhere to SLAs for incident resolution.
- Documentation: Maintain detailed documentation of IT procedures, troubleshooting steps, and solutions using Atlassian or a ticketing system like Freshservice.
- MDM Solutions: Possess knowledge of Mobile Device Management (MDM) solutions and manage devices in accordance with company policies.
- Follow-Me Print and Cloud Phone Systems: Support and troubleshoot Follow-Me print solutions and Cloud Phone systems like RingCentral and Avaya.
- Networking Skills: Basic networking skills, including patching and troubleshooting network-related issues.
- Meeting Room AV Systems: Understand and troubleshoot Meeting Room AV systems to ensure seamless collaboration for employees.
- Communication and Collaboration: Work collaboratively with cross-functional teams across multiple offices, providing excellent communication in English.
- International Travel: Be willing to undertake some local and international travel to support remote offices and projects.
- Experience: Minimum of 2 years of experience in an IT support role, with demonstrated strong analytical and troubleshooting skills.
- Operating Systems: Proficiency in Windows and MacOS operating systems is essential.
- Office 365: Strong knowledge and experience with Office 365 administration and troubleshooting.
- Basic scripting language skills would be an advantage (Powershell, bash etc)
- Remote Assistance: Familiarity with remote support tools like Teamviewer and Splashtop.
- Ticketing Systems: Solid experience with ticket logging and prioritization using systems like Freshservice.
- MDM Solutions: Understanding of Mobile Device Management (MDM) solutions.
- Cloud Phone Systems: Familiarity with Cloud Phone systems, such as RingCentral and Avaya.
- Networking: Basic networking skills, including patching and network issue troubleshooting.
- Communication: Excellent verbal and written communication skills in English.
- Teamwork: Ability to work effectively in a team and collaborate across multiple offices.
- Travel: Willingness to undertake occasional international travel.
We offer:
- Medical and dental care
- Life insurance
- Worksmile platform
- Workshops, international conferences
- Hackathons, Knowledge Sharing Hours
- In-house projects
- Events and integration parties
- English lessons
- Game room and chillout zone
Join our team and contribute your expertise to make a significant impact on our company's success while advancing your IT career. We look forward to receiving your application!